Shipping policy

All prices are F.O.B. (Freight on Board) factory. Freight charges will be prepaid. Most products are in inventory and ship within 1 to 3 business days from the time an order is received and payment is cleared. If shipment will be delayed, for any reason, an estimated time will be given at time of order. Large and/or custom orders vary in shipping times. Specific shipping dates cannot be guaranteed. Products are generally shipped via U.S. Mail, UPS, or motor freight. 

Expedited deliveries are available. Rates are dependent upon weight, size, destination and products ordered - call for freight charge quotation. Freight delivery is curbside. When necessary, products are banded and stretch wrapped to pallets. When delivered to the transportation company, shipments become the property of the purchaser. Before acceptance, the extent of any damage should be noted on the bill of lading and not signed for. For damaged goods, please see returned goods column. If there are any extra accessorial charges without prior approval by Fort Knox Mailbox, you can be charged. Extra accessorial charges can include:

• Incorrect shipping address given.
• Incorrect shipping location (residence instead of a business/commercial address).
• Lift Gate Needed (No fork lift or loading dock available).
• Inside Delivery.
• Re-delivery. Not available or not ready to accept delivery.